Services
Six modules, one goal: measurable flow
- S-01
Performance optimization
Identify bottlenecks, increase capacity, reduce waste.
- S-02
Cost reduction
Find the waste, quantify it and remove it without cutting capability.
- S-03
Operational excellence
Lean and Six Sigma implementation, with training so improvement continues after the project.
- S-04
AI & predictive analytics
Predictive maintenance, scheduling and decision support, where it creates real value.
- S-05
AI process automation
Map repetitive workflows and decision points, then automate the ones that are ready.
- S-06
Training
Lean Six Sigma and problem-solving training for teams. 500+ professionals trained since 2012.
Who are these services for?
Owners and managers of small and mid-size businesses, especially service businesses, plus manufacturing, logistics, professional services and SaaS. The methods apply wherever there are processes, queues and measurable outcomes.
Signs it is time to call
- Jobs or orders finish late and the backlog keeps growing
- The team is busy all day but output is flat
- Rework, callbacks or complaints keep coming back
- You are about to hire, buy equipment or software, and are not sure it is the real fix
How does an engagement work?
It starts with a free conversation, then four steps. Every engagement is scoped in writing after the first call, so you know what each step covers before any work starts.
- 00
Free conversation
You describe the problem and get an honest answer on whether this can help.
- 01
Diagnostic · 1 to 2 weeks
Map the process, collect data on times, waits, rework and utilization, and find the main bottleneck with evidence.
- 02
Plan
Written findings and a prioritized plan: quick wins first, then larger changes, each with a measurable target agreed with you.
- 03
Implementation
Work with your team using the 8-Step Method: root causes, countermeasures, standard work, WIP limits and scheduling rules.
- 04
Training & handover
SOPs, team training and simple dashboards, so improvement continues after the project ends.
Each case is different. Quick wins, such as removing a bottleneck, often come first; larger changes such as capacity redesign or AI integration take longer to show their full return.
What is included in an operations diagnostic?
A process map, measured times and waits, the main bottleneck with evidence, root causes, and a prioritized action plan you can run with or without further help.
- Kickoff with the owner and key people
- Process map from first customer contact to payment
- Data on work time, wait time, rework and utilization of key people or equipment
- The main constraint (bottleneck) and the evidence for it
- Little's Law and queuing estimates of wait times and capacity, where relevant
- A written report and a review meeting
- A prioritized plan: quick wins first, then larger changes
How do I vet a process improvement consultant, including me?
Ask for a past project explained step by step, a written scope, a measurement plan, references, and real credentials.
- How will you write the problem statement for my business, and with what data?
- How will we agree on a measurable target before changing anything?
- Who exactly will do the work, and will they work with my team or only report?
- How will we know the change worked and was not chance?
- What stays with us after you leave (SOPs, training, dashboards)?
- Can I talk to one or two past clients?
- Where were your Lean or Six Sigma credentials earned?
My answers, so you can check them
Production Mechanical Engineering; Six Sigma post-graduate specialization (Black Belt); MBA in Business Management; HarvardX (edX) certificates in Data Science: Probability and Entrepreneurship in Emerging Economies.
Applying Lean Six Sigma and queuing theory hands-on since 2012; 500+ professionals trained.
The 8-Step Problem-Solving Method and Queuing Theory for Business Optimization, plus a free Little's Law and M/M/c calculator.
Founder of WeCazza, software used by home service teams.
Results
Measured, not promised
Within 3 months, we improved our capacity by 35%. His systematic approach to identifying bottlenecks and implementing AI-powered solutions saved us thousands of dollars and time on tasks inside our office.
Working with JJ Andrade was a game-changer for our production line. His integration of digital technologies and Lean principles reduced our defect rate from 8.5% to 1.2% and increased overall equipment effectiveness by 42%. The AI-driven predictive maintenance system he implemented prevented 15 potential equipment failures, saving us over $850K in downtime costs.
Results from specific client projects, shared with permission. Each case is different: your results depend on your process, data and team.
Do I need an operations consultant or a business coach?
If work waits, gets redone or misses dates, start with operations. If the system runs well but you feel stuck as a leader, a coach fits better. Not sure? Count open jobs each morning and jobs finished each day for two weeks, then divide. If customers wait much longer than you promise, it is a flow problem.
Bring one problem. We will scope it from there.
Book a free 30-minute conversation. If you have them, bring a few numbers on times, backlog or rework.
+1 (423) 394-3031 · Newnan, GA